December 9th
performance in Manila to move to Araneta Coliseum
IMPORTANT TICKET
INFORMATION UPDATE
Wed.
October 31st, 2012:
As previously announced, Sting’s Back to Bass
concert previously scheduled at the Mall of Asia Arena has been moved to Araneta
Coliseum. There is no change to the show date, which remains Sunday, December 9th,
2012.
If you have a ticket to the previous venue, please
see exchange instructions below. Refunds if necessary are available at point of
purchase, as outlined below. For fans interested in purchasing tickets to Sting’s
concert at the Araneta Coliseum, those will go on sale beginning October 31st
for General Admission and on November 10th for all reserved and VIP
seating.
TICKET EXCHANGE FOR HARD TICKETS /
REDEEMED TICKETS – NOVEMBER 10 – 20, 2012:
Customers
may exchange their tickets in person November 10 through November 20, 2012.
In order to receive the exchange, please bring
your SMTICKETS ticket to the Ticketnet office at the Araneta Coliseum from 10AM-7PM
daily. SMTickets and Ticketnet are working closely together in order to provide
similar seat locations. All fans holding an SM Ticket who did not receive or
register for a refund are assured a comparable ticket at the new venue.
Section exchange will be as follows:
MOA ARENA ----- ARANETA COLISEUM
VIP = VIP
(reserved seating)
Patron = Patron (reserved seating)
Lower Box A = Lower Box (reserved seating)
Lower Box B = Upper Box A (reserved seating)
Upper Box = Upper Box B (reserved seating)
General Admission = General
Admission (free seating)
TICKET EXCHANGE FOR UNREDEEMED
TICKETS (BOUGHT ONLINE BUT NOT YET CLAIMED) – NOV. 5-15.
Customers
with unredeemed vouchers must proceed to MOA Arena Ticket Booth between
November 5 - 15 with their voucher, valid government issued ID, credit card (actual
card and photocopy of card) used to purchase the MOA Arena/SMTickets tickets to
claim their Araneta Coliseum/Ticketnet tickets.
*After
November 15, 2012, all unredeemed on-line purchases shall be deemed cancelled
and charges reversed.
NEW TICKET PURCHASE FOR ARANETA
COLISEUM – STARTING OCTOBER 31.
General
Admission – selling will start October 31, 2012
VIP, Patron, Lower Box, Upper Box A & B – selling
will start November 10, 2012.
TICKET
REFUNDS – OCTOBER 31 – NOVEMBER 8:
Fans
who do not wish to attend the rescheduled performance may refund their ticket
from October 31 to November 8, 2012 only. NO REFUNDS WILL BE ACCEPTED BEYOND
THIS PERIOD.
Those
who wish to refund their tickets must proceed to the branch where they bought /
redeemed their tickets. Customers must surrender their tickets in order to get
refund. NO TICKET, NO REFUND.
a.
Cash
Transactions – customer surrenders ticket and is refunded in cash.
b.
Credit
Card Transactions – customer surrenders ticket and transaction will be
reversed. Please allow 10-14 banking days to reverse the transaction.
c.
Online
Transactions:
i)
UNREDEEMED TICKETS (TICKETS BOUGHT ONLINE BUT NOT YET CLAIMED) –
Customer may email the TICKET CLAIM VOUCHER to smtickets@gmail.com to request a reversal
to their order. Please allow 10-14 banking days to reverse the transaction.
ii) REDEEMED TICKETS – Customer
surrenders ticket and transaction will be reversed.
Please allow 10-14 banking days to
reverse the transaction.
DECEMBER 9TH – ARANETA
COLISEUM:
The box office at Araneta Coliseum
will be open to assist out of town guests who are unable to exchange their
ticket during the designated time frame. While no refunds will be available on night
of show, tickets may be exchanged with available seating offered on a first
come, first served basis.
Everything is free just look for it
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